Welcome Aboard! We’re thrilled to be part of your E-commerce Drop-shipping journey! With the endless aisle now at your fingertips, you can offer your garden centers more choices than ever before to sell your plants and hardgoods direct to their customers. 

Please remit your Annual E-commerce Connect Member Program Supplier Fee. 

Technology Partner Fee (paid directly to our technology partner based on choice of ERP connectivity and connectivity needs).

Each supplier must assign one primary point of contact responsible for handling all program-related questions and approving Universal Credit Applications submitted by our retail members. This individual will be the sole person fielding application emails, reviewing credit requests, and approving—or requesting additional information—to establish credit terms.

If additional paperwork, signatures, or supplier-specific forms are required, your assigned contact must reply directly to the retailer requesting those documents. Please take a moment to review the Universal Credit Application that our members will be sending to you and confirm it meets your internal requirements. If you have other supporting documents, please ask the retailer to complete them as well. 

We ask that our retailers applications be approved or denied within 3–5 business days. Once approved, please reply to the retailer with their approved account number, as this number is required for us to connect the retailer to your drop-shipping catalog. Retailers cannot be connected without this approval.

As part of our E-Commerce Connect Program, every participating supplier is asked to sign an Integrity Statement and a Customer Protection Statement. These aren’t just formalities — they are essential to maintaining trust and credibility across our growing network of Independent Garden Centers (IGCs).

The Integrity Statement ensures that all suppliers commit to honest representation of product data, pricing, and fulfillment practices. This protects both retailers and the end customers from misinformation, inconsistent listings, or unexpected changes.

The Customer Protection Statement reinforces our shared responsibility to safeguard customer information, orders, and experiences. It confirms that each supplier values transparency, privacy, and professionalism in every transaction.

Together, these statements uphold the foundation of our program — trust, accuracy, and reliability — ensuring that every sale reflects the integrity of the brands involved and strengthens the long-term success of our IGC network.